Our policy
- We do not exclude people or treat them less favorably because of any of the protected characteristics above.
- We provide free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters and written information in other formats.
- We provide free language services to people whose primary language is not English, including qualified interpreters and information written in other languages.
How to request help
If you need these services, email civilrights@adeptushealth.com. TTY users may dial 711.
How to file a grievance
If you believe we have failed to provide these services or have discriminated in another way, you can file a grievance with our Civil Rights Coordinator:
Civil Rights Coordinator, Adeptus Health, 220 East Las Colinas Boulevard, Suite 1000, Irving, Texas 75039. Email civilrights@adeptushealth.com.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1 800 368 1019 (TDD 1 800 537 7697).
Language assistance is free
Free language assistance is available. Email civilrights@adeptushealth.com to request an interpreter in your preferred language. TTY users may dial 711.